Shipping policy

Processing Time
All orders are processed within 1–2 business days of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time
Standard shipping takes 3–5 business days within the United States. Please allow up to 7 business days during peak seasons or holidays.

Digital Products
All digital bonuses are delivered instantly to the email address provided at checkout. Please check your spam or junk folder if you do not see them within a few minutes of purchase.

Shipping Locations
We currently ship physical orders within the United States only.

Order Issues
If your order has not arrived within 10 business days of your purchase date, or you have any questions about your shipment, please contact us at trynorthpaw@gmail.com and we will make it right.

Lost or Damaged Orders
If your order arrives damaged or is lost in transit, email us at trynorthpaw@gmail.com with your order number and we will send a replacement at no additional cost.

We are committed to getting our Potty Training Spray into your hands — and to work — as quickly as possible. Every day your puppy waits is another day of watching and waiting. We don't believe in that.

— The NorthPaw Team